Terms & Conditions
Please note that with all refunds Specialguides will not be held liable for any bank charges.
We realize that in many instances, cancelling a trip is due to circumstances beyond your control. If you do cancel but are able to make another trip at a later date we will do our best to offer you a discount.
If the tourist cancels themselves the following charges shall be applied:
No. of days before tour departs* % of tour cost
0 (day of departure) - 1 100%
2 - 20 50%
20 - 40 40%
*calculated from 8.30am Berlin time
We pride give all tourists a thorough tour briefing before travel, and along with our experienced and professional staff and guides, we make sure our visit remains safe and absolutely one of the most incredible trips possible.
Our guides are locatet in the region and have mobile phone contact to our office in the Netherlands and regular contact with the Embassies.
If Specialguides tour is cancelled by us, a full refund will be made. Please note our tours are charged in euro's. If we receive any other currency this will be converted to euro's on that day's exchange rate fixed by the ING Bank. Any refund will be made according to the euro amount we received and not the original currency sent. For any of our tours that are charged in US$ the same conditions apply.
Our policy may vary due to the need to book services and flights in advance. This will vary depending on destination and the time of year. Should a refund be needed your tour manager will confirm the costs already incurred with our local partners and this amount will be deducted from your deposit. Specialguides will charge a handling fee of 250 euro's. It is advisable to arrange travel insurance upon booking any tour to ensure you are covered should the need arise to cancel.
The prices are correct at the time of acknowledgment of the quotation, however, Specialguides reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note, changes and errors sometimes occur. Flight/hotel price increases are out of our control and any increase in fee may be passed on to the tourist.
Standard disclaimer: Specialguides reserves the right to withdraw service and cancel a tour at any time. In this eventuality a full refund of any monies paid by the customer will be made
Important information
Visas
Please confirm with your tour manager which visas Specialguides will process and which you are personally responsible for. As is standard in the tourism industry we need to make all our tourists aware that Specialguides can offer no guarantee of the success of the visa applications, or that the tour itself will be operated as advertised. We cannot confirm the visa until it is actually stamped and issued. Do note that in our many years of operation and thousands of tours we have had only a handful of applications refused, and arbitrary denial of permission to travel is exceptionally rare indeed and we expect to be able to secure a visa for all applications that we make.
If for any reason we cannot get you a visa Specialguides cannot be held liable for the travel and hardship expenses incurred in getting to destanation. You will of course receive a full refund of any money paid to Specialguides.
Itinerary
Specialguides will do their best to ensure the itinerary is similar to the one we advertise however if on arrival it changes we cannot be held responsible. We advertise and promote our tours according to the advice given by the Afghan and Tajik ministery of tourism and their decision is final. We cannot offer refunds for tours once you are in Afghanistan and Tajikistan.